Frequently Asked Questions
Find clear answers below regarding ordering, UK delivery rates and timelines, kitchenware specifications, and our return and refund arrangements at Oneweirrd.
Category 1: Payment & Ordering
1. What payment methods do you accept?
We exclusively accept Visa and Mastercard (credit and debit cards). We do not accept cash on delivery, cheques, bank transfers, or alternative digital wallets. All payments are processed in British Pounds (GBP £) through our secure checkout.
2. How are prices, delivery fees and totals displayed?
All prices on oneweirrd.com are displayed in GBP (£). UK delivery is free on orders of £49.00 and over, and £10.00 on orders under £49.00. The applicable delivery charge and total payable will be shown clearly at checkout before you place your order. Any applicable taxes and charges will be disclosed as required by law.
3. Can I amend or cancel my order after placing it?
If you wish to amend or cancel your order, please contact us as soon as possible at support@oneweirrd.com or +44 20 8675 1343. We can amend the delivery address or cancel the order where it has not yet entered a stage that prevents the requested change. If cancellation is accepted, we will arrange the applicable refund to your original payment method. Statutory cancellation rights remain unaffected.
Category 2: Delivery & Shipping Rates
4. How much is delivery, and how do I qualify for free shipping?
Delivery is free (£0.00) on all UK orders where the product subtotal is £49.00 or more. For orders under £49.00, standard tracked UK delivery is charged at a flat rate of £10.00 across all UK postcodes.
5. How long will my order take to arrive?
Orders placed before 2:00 PM UK local time (GMT/BST), Monday to Friday, enter our processing queue on the same working day. Our handling time is 1–3 business days (Monday to Friday) and estimated carrier transit time is 3–5 business days (Monday to Friday), giving an estimated total delivery timeframe of 4–8 business days.
Orders placed after 2:00 PM UK local time, or on weekends or UK bank holidays, begin processing on the next working day. The 4–8 business-day delivery timeframe is an estimate calculated from the applicable processing start date and excludes weekends and UK bank holidays. Delivery dates are not guaranteed.
6. Will I receive tracking information?
Yes. When your parcel leaves our dispatch facility, we will send a dispatch confirmation email containing the carrier name, tracking number and a direct tracking link.
Category 3: Kitchenware Products
7. Are your kitchen utensils and moulds food-safe and BPA-free?
Yes. All our food-contact items—including silicone ice cream moulds, egg poachers, funnels, and stainless steel colanders—are manufactured from food-grade, non-toxic materials (including BPA-free silicone and food-safe stainless steel). Always check the individual product listing for specific material details and heat tolerance ratings.
8. Are your Colanders and Funnels dishwasher safe?
Most of our stainless steel and high-grade silicone items are dishwasher safe for straightforward daily cleaning. For fine mesh items or acrylic food domes, gentle hand washing with warm soapy water helps maintain frame shape and optical clarity. Please check the individual product description for specific washing instructions.
9. How do your Egg Poachers work?
Depending on the model, our egg poachers are designed either as free-floating silicone pods used in simmering water on the stovetop, microwave poachers with vented lids, or multi-cup poacher insert pans. Each poacher comes with simple step-by-step instructions for water levels and cooking times.
10. Do Kitchen Scales come with batteries included?
Battery inclusions vary depending on the specific scale model and shipping regulations. Please check the individual product page for battery requirements (e.g. AAA or button cells) and included package contents.
Category 4: Returns & Refunds
11. What is your return policy, and is return shipping free?
We offer free returns for eligible items under our voluntary 30-day return policy. The return period runs for 30 calendar days from the day after delivery. For change-of-mind returns under this policy, kitchenware should be returned unused, unwashed, clean and complete, with its original packaging and instruction leaflets. Each parcel includes a pre-printed, prepaid return label.
This voluntary policy is separate from your statutory cancellation rights and your rights relating to faulty, damaged or misdescribed goods. Nothing in this policy limits your statutory rights under applicable UK consumer law. Return postage, restocking and administration fees are not charged for eligible returns. Any deduction for reduced value will only be made where permitted by law.
12. How quickly will my refund be processed?
For eligible returns, we will inspect the returned item and issue your refund within 3 business days of receiving it at our returns facility. Where statutory cancellation rights apply, we will comply with the applicable legal refund deadlines, including where proof that the goods have been sent back triggers an earlier deadline. Refunds are issued to your original Visa or Mastercard payment method in GBP (£). Your card issuer may require additional time to display the funds in your account.
Contact Our Customer Support Team
- Brand Name: Oneweirrd
- Business & Returns Address: 1 Weir Rd, London SW12 0LT, United Kingdom
- Telephone: +44 20 8675 1343
- Email: support@oneweirrd.com
- Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)