Returns & Refunds Policy

At Oneweirrd, we want you to shop with confidence when ordering colanders, egg poachers, food covers, funnels, ice cream moulds and kitchen scales from oneweirrd.com. This policy sets out our voluntary 30-day return arrangements alongside your statutory rights under UK consumer law.

Return & Refund Policy Overview

  • Voluntary Return Window: 30 calendar days from the day after delivery
  • Return Shipping Cost: Free (£0.00) for eligible returns using the enclosed prepaid return label
  • Restocking / Administration Fee: None (£0.00)
  • Return Method: By Mail (using the pre-printed prepaid return label included in your parcel)
  • Accepted Condition (Change-of-Mind): Brand-new, unused, unwashed condition in original packaging (free of food residue and grease)
  • Refund Processing Time: Inspection and refund completed within 3 business days of receiving the returned parcel (in GBP £ to original Visa or Mastercard)

1. Return Window and Statutory Rights

Our voluntary return policy allows eligible items to be returned within 30 calendar days from the day after delivery for a refund, subject to the applicable conditions stated in this policy.

This voluntary policy is separate from your statutory cancellation rights (including your 14-day cooling-off rights under the Consumer Contracts Regulations 2013) and your rights relating to faulty, damaged or misdescribed goods under the Consumer Rights Act 2015. Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer law.

2. Condition of Returned Items (Kitchenware Hygiene & Inspection Guidelines)

For change-of-mind returns under our voluntary 30-day policy, kitchen utensils, moulds and equipment should be returned in brand-new, unused, unwashed and clean condition, in their original protective packaging with all boxes, manuals, inserts and protective film included:

  • Unused Food-Contact Standards: Returned items must not have been used to prepare, strain, poach, freeze, weigh, or cover food, nor washed in a sink or dishwasher. Utensils must be completely free from grease, oil residue, sauce stains, watermarks, scratches, or lingering food odours.
  • Digital Kitchen Scales: Scales must be returned with their battery compartment clean, platform surface unscratched, and all protective screen films and calibration packaging intact.
  • Reasonable Inspection Allowed: In accordance with UK consumer law, you may open the outer box gently to inspect the size, material finish, handle comfort, and weight of the kitchenware indoors to establish its nature, characteristics and functioning, as you would examine cookware in a shop. Where applicable law permits, we may make a proportionate deduction for any reduction in value caused by handling beyond what is reasonably necessary.

These condition requirements do not override statutory rights relating to cancellation, faulty goods, damage or items that do not match their description.

3. Return Costs and Fees

Return shipping is free (£0.00) for eligible returns using the prepaid return label supplied with your order. If the original label is unavailable, contact our customer support team for a replacement PDF label at no cost.

We do not charge restocking, administration or return postage fees for eligible returns. Any deduction for a reduction in value will only be made where permitted by applicable law.

4. How to Return Your Item by Mail

Returns are handled by mail using the pre-printed, prepaid return shipping label enclosed inside your parcel:

  1. Step 1 – Repack Carefully: Place the clean, unused item and any user leaflets securely back into its original manufacturer packaging. Place the product box into an outer postal box with suitable padding, and enclose your packing slip or order number.
  2. Step 2 – Attach the Prepaid Return Label: Affix the prepaid return shipping label (included inside your package, or provided as a free PDF replacement by our support team) flat across the exterior of the parcel, covering the original delivery barcode.
  3. Step 3 – Post Your Parcel: Drop the sealed parcel off at the designated local Post Office branch or authorised carrier drop-off point indicated on the label, and retain your proof-of-postage receipt.

Returns Receiving Address:
Oneweirrd (Returns Department)
1 Weir Rd, London SW12 0LT, United Kingdom

5. Damaged, Defective or Incorrect Items

If your order arrives damaged in transit, with defective parts (such as an inoperative scale display or bent food cover frame), or incorrect, please contact support@oneweirrd.com with your order number and, where possible, photographs showing the damage or issue.

We recommend reporting delivery damage within 48 hours of receipt to help us investigate promptly. This is a practical recommendation only and does not limit your statutory rights or applicable legal time limits under the Consumer Rights Act 2015.

We will arrange an appropriate resolution at no cost to you, including a replacement or full refund in accordance with our stated policy and applicable consumer law.

6. Refund Processing Time

For eligible returns, we will complete our inspection and issue the refund within 3 business days of receiving the returned parcel.

Where statutory cancellation rights apply, we will comply with the applicable legal refund deadlines, including where evidence that the goods have been sent back triggers an earlier deadline.

Refunds will be made to the original payment method (Visa or Mastercard) in GBP (£). Your card issuer may require additional time (typically 3–5 business days) to display the funds on your statement.

7. Contact Us About Returns

  • Brand Name: Oneweirrd
  • Returns & Business Address: 1 Weir Rd, London SW12 0LT, United Kingdom
  • Telephone: +44 20 8675 1343
  • Email: support@oneweirrd.com
  • Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)