2 IN 1 Egg Pan & Poacher, Granite Nonstick Fry Pan with Lid, Poached Egg Maker - 4 Cups
Delivery & Shipping Policy
At Oneweirrd, we provide clear delivery and shipping information for our range of colanders, egg poachers, food domes, funnels, ice cream moulds, and kitchen scales. All orders placed through oneweirrd.com are dispatched in secure, protective packaging using tracked delivery services within the United Kingdom.
1. Delivery Rates & UK Coverage
- Orders of £49.00 and Over: Free Tracked Delivery (£0.00) on all UK orders where the product subtotal reaches or exceeds £49.00.
- Orders Under £49.00: Standard Tracked Delivery is charged at a flat rate of £10.00.
- Delivery Coverage: We deliver throughout the entire United Kingdom, including England, Scotland (including the Scottish Highlands), Wales, Northern Ireland and UK offshore islands. There are no excluded postcodes. We do not currently deliver outside the United Kingdom.
2. Order Processing, Handling and Transit Times
Our standard order processing and delivery schedule is outlined in the table below:
| Fulfilment Stage | Standard Timeframe | Details |
|---|---|---|
| Order Cut-Off | 2:00 PM UK local time (GMT/BST), Monday to Friday | Orders placed before 2:00 PM enter our processing queue on the same working day. Orders placed after the cut-off enter the queue on the next working day. |
| Handling Time | 1–3 business days | Orders are processed and dispatched Monday to Friday. Handling includes product inspection, protective bubble wrapping for scales, and boxed parcel packing. |
| Transit Time | 3–5 business days | Estimated carrier transit time after dispatch, Monday to Friday. |
| Estimated Total Delivery Time | 4–8 business days | Combined estimated handling and transit time, subject to the applicable order cut-off and working-day calculation. |
| Weekends and Bank Holidays | Excluded | Saturdays, Sundays and applicable UK bank holidays are not counted as business days for processing or transit. |
All delivery times are estimates rather than guaranteed arrival dates. The order cut-off determines when processing begins, and orders placed after the cut-off begin processing on the next working day.
3. Dispatch Confirmation and Tracking
When your parcel leaves our dispatch facility, we will send a dispatch confirmation email containing the carrier name, tracking number and a direct tracking link.
Each parcel also includes a packing slip and a pre-printed, prepaid return shipping label inside the box.
Our tracked delivery services are provided by Royal Mail, DPD, Parcelforce or Evri. The carrier is selected according to parcel weight, dimensions and delivery destination.
4. Delivery Addresses and Missed Deliveries
Address Accuracy
Please ensure that your house number, street name and UK postcode are correct when placing your order. If you identify an error before dispatch, contact us as soon as possible at support@oneweirrd.com or +44 20 8675 1343.
Address changes may not be possible once a parcel has been dispatched, but our team will assist where a correction remains available.
Missed Deliveries
If delivery cannot be completed, the carrier will provide available instructions for redelivery, collection or other delivery arrangements. Where a further delivery attempt is required, we will arrange free redelivery in accordance with our delivery arrangements.
Delayed or Missing Parcels
If your order has not arrived within 8 business days of the order date, please contact our customer support team. We will investigate the shipment with the carrier and keep you informed of the outcome.
If the parcel is confirmed lost in transit, we will arrange a replacement or a full refund in accordance with our policy and applicable consumer law.
5. Contact Us About Delivery
- Store Name: Oneweirrd
- Business and Returns Address: 1 Weir Rd, London SW12 0LT, United Kingdom
- Telephone: +44 20 8675 1343
- Email: support@oneweirrd.com
- Customer Support Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)
Messages received outside these hours are handled on the next working day. Our customer service desk and dispatch warehouse are closed on Saturdays, Sundays and applicable UK bank holidays.
For questions about an existing order, please include your order number and the email address used at checkout to help us identify your shipment.
Returns & Refunds Policy
At Oneweirrd, we want you to shop with confidence when ordering colanders, egg poachers, food covers, funnels, ice cream moulds and kitchen scales from oneweirrd.com. This policy sets out our voluntary 30-day return arrangements alongside your statutory rights under UK consumer law.
Return & Refund Policy Overview
- Voluntary Return Window: 30 calendar days from the day after delivery
- Return Shipping Cost: Free (£0.00) for eligible returns using the enclosed prepaid return label
- Restocking / Administration Fee: None (£0.00)
- Return Method: By Mail (using the pre-printed prepaid return label included in your parcel)
- Accepted Condition (Change-of-Mind): Brand-new, unused, unwashed condition in original packaging (free of food residue and grease)
- Refund Processing Time: Inspection and refund completed within 3 business days of receiving the returned parcel (in GBP £ to original Visa or Mastercard)
1. Return Window and Statutory Rights
Our voluntary return policy allows eligible items to be returned within 30 calendar days from the day after delivery for a refund, subject to the applicable conditions stated in this policy.
This voluntary policy is separate from your statutory cancellation rights (including your 14-day cooling-off rights under the Consumer Contracts Regulations 2013) and your rights relating to faulty, damaged or misdescribed goods under the Consumer Rights Act 2015. Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer law.
2. Condition of Returned Items (Kitchenware Hygiene & Inspection Guidelines)
For change-of-mind returns under our voluntary 30-day policy, kitchen utensils, moulds and equipment should be returned in brand-new, unused, unwashed and clean condition, in their original protective packaging with all boxes, manuals, inserts and protective film included:
- Unused Food-Contact Standards: Returned items must not have been used to prepare, strain, poach, freeze, weigh, or cover food, nor washed in a sink or dishwasher. Utensils must be completely free from grease, oil residue, sauce stains, watermarks, scratches, or lingering food odours.
- Digital Kitchen Scales: Scales must be returned with their battery compartment clean, platform surface unscratched, and all protective screen films and calibration packaging intact.
- Reasonable Inspection Allowed: In accordance with UK consumer law, you may open the outer box gently to inspect the size, material finish, handle comfort, and weight of the kitchenware indoors to establish its nature, characteristics and functioning, as you would examine cookware in a shop. Where applicable law permits, we may make a proportionate deduction for any reduction in value caused by handling beyond what is reasonably necessary.
These condition requirements do not override statutory rights relating to cancellation, faulty goods, damage or items that do not match their description.
3. Return Costs and Fees
Return shipping is free (£0.00) for eligible returns using the prepaid return label supplied with your order. If the original label is unavailable, contact our customer support team for a replacement PDF label at no cost.
We do not charge restocking, administration or return postage fees for eligible returns. Any deduction for a reduction in value will only be made where permitted by applicable law.
4. How to Return Your Item by Mail
Returns are handled by mail using the pre-printed, prepaid return shipping label enclosed inside your parcel:
- Step 1 – Repack Carefully: Place the clean, unused item and any user leaflets securely back into its original manufacturer packaging. Place the product box into an outer postal box with suitable padding, and enclose your packing slip or order number.
- Step 2 – Attach the Prepaid Return Label: Affix the prepaid return shipping label (included inside your package, or provided as a free PDF replacement by our support team) flat across the exterior of the parcel, covering the original delivery barcode.
- Step 3 – Post Your Parcel: Drop the sealed parcel off at the designated local Post Office branch or authorised carrier drop-off point indicated on the label, and retain your proof-of-postage receipt.
Returns Receiving Address:
Oneweirrd (Returns Department)
1 Weir Rd, London SW12 0LT, United Kingdom
5. Damaged, Defective or Incorrect Items
If your order arrives damaged in transit, with defective parts (such as an inoperative scale display or bent food cover frame), or incorrect, please contact support@oneweirrd.com with your order number and, where possible, photographs showing the damage or issue.
We recommend reporting delivery damage within 48 hours of receipt to help us investigate promptly. This is a practical recommendation only and does not limit your statutory rights or applicable legal time limits under the Consumer Rights Act 2015.
We will arrange an appropriate resolution at no cost to you, including a replacement or full refund in accordance with our stated policy and applicable consumer law.
6. Refund Processing Time
For eligible returns, we will complete our inspection and issue the refund within 3 business days of receiving the returned parcel.
Where statutory cancellation rights apply, we will comply with the applicable legal refund deadlines, including where evidence that the goods have been sent back triggers an earlier deadline.
Refunds will be made to the original payment method (Visa or Mastercard) in GBP (£). Your card issuer may require additional time (typically 3–5 business days) to display the funds on your statement.
7. Contact Us About Returns
- Brand Name: Oneweirrd
- Returns & Business Address: 1 Weir Rd, London SW12 0LT, United Kingdom
- Telephone: +44 20 8675 1343
- Email: support@oneweirrd.com
- Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)
Frequently Asked Questions
Find clear answers below regarding ordering, UK delivery rates and timelines, kitchenware specifications, and our return and refund arrangements at Oneweirrd.
Category 1: Payment & Ordering
1. What payment methods do you accept?
We exclusively accept Visa and Mastercard (credit and debit cards). We do not accept cash on delivery, cheques, bank transfers, or alternative digital wallets. All payments are processed in British Pounds (GBP £) through our secure checkout.
2. How are prices, delivery fees and totals displayed?
All prices on oneweirrd.com are displayed in GBP (£). UK delivery is free on orders of £49.00 and over, and £10.00 on orders under £49.00. The applicable delivery charge and total payable will be shown clearly at checkout before you place your order. Any applicable taxes and charges will be disclosed as required by law.
3. Can I amend or cancel my order after placing it?
If you wish to amend or cancel your order, please contact us as soon as possible at support@oneweirrd.com or +44 20 8675 1343. We can amend the delivery address or cancel the order where it has not yet entered a stage that prevents the requested change. If cancellation is accepted, we will arrange the applicable refund to your original payment method. Statutory cancellation rights remain unaffected.
Category 2: Delivery & Shipping Rates
4. How much is delivery, and how do I qualify for free shipping?
Delivery is free (£0.00) on all UK orders where the product subtotal is £49.00 or more. For orders under £49.00, standard tracked UK delivery is charged at a flat rate of £10.00 across all UK postcodes.
5. How long will my order take to arrive?
Orders placed before 2:00 PM UK local time (GMT/BST), Monday to Friday, enter our processing queue on the same working day. Our handling time is 1–3 business days (Monday to Friday) and estimated carrier transit time is 3–5 business days (Monday to Friday), giving an estimated total delivery timeframe of 4–8 business days.
Orders placed after 2:00 PM UK local time, or on weekends or UK bank holidays, begin processing on the next working day. The 4–8 business-day delivery timeframe is an estimate calculated from the applicable processing start date and excludes weekends and UK bank holidays. Delivery dates are not guaranteed.
6. Will I receive tracking information?
Yes. When your parcel leaves our dispatch facility, we will send a dispatch confirmation email containing the carrier name, tracking number and a direct tracking link.
Category 3: Kitchenware Products
7. Are your kitchen utensils and moulds food-safe and BPA-free?
Yes. All our food-contact items—including silicone ice cream moulds, egg poachers, funnels, and stainless steel colanders—are manufactured from food-grade, non-toxic materials (including BPA-free silicone and food-safe stainless steel). Always check the individual product listing for specific material details and heat tolerance ratings.
8. Are your Colanders and Funnels dishwasher safe?
Most of our stainless steel and high-grade silicone items are dishwasher safe for straightforward daily cleaning. For fine mesh items or acrylic food domes, gentle hand washing with warm soapy water helps maintain frame shape and optical clarity. Please check the individual product description for specific washing instructions.
9. How do your Egg Poachers work?
Depending on the model, our egg poachers are designed either as free-floating silicone pods used in simmering water on the stovetop, microwave poachers with vented lids, or multi-cup poacher insert pans. Each poacher comes with simple step-by-step instructions for water levels and cooking times.
10. Do Kitchen Scales come with batteries included?
Battery inclusions vary depending on the specific scale model and shipping regulations. Please check the individual product page for battery requirements (e.g. AAA or button cells) and included package contents.
Category 4: Returns & Refunds
11. What is your return policy, and is return shipping free?
We offer free returns for eligible items under our voluntary 30-day return policy. The return period runs for 30 calendar days from the day after delivery. For change-of-mind returns under this policy, kitchenware should be returned unused, unwashed, clean and complete, with its original packaging and instruction leaflets. Each parcel includes a pre-printed, prepaid return label.
This voluntary policy is separate from your statutory cancellation rights and your rights relating to faulty, damaged or misdescribed goods. Nothing in this policy limits your statutory rights under applicable UK consumer law. Return postage, restocking and administration fees are not charged for eligible returns. Any deduction for reduced value will only be made where permitted by law.
12. How quickly will my refund be processed?
For eligible returns, we will inspect the returned item and issue your refund within 3 business days of receiving it at our returns facility. Where statutory cancellation rights apply, we will comply with the applicable legal refund deadlines, including where proof that the goods have been sent back triggers an earlier deadline. Refunds are issued to your original Visa or Mastercard payment method in GBP (£). Your card issuer may require additional time to display the funds in your account.
Contact Our Customer Support Team
- Brand Name: Oneweirrd
- Business & Returns Address: 1 Weir Rd, London SW12 0LT, United Kingdom
- Telephone: +44 20 8675 1343
- Email: support@oneweirrd.com
- Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)
Product Care & Help Guide
Proper cleaning, temperature handling, and storage help ensure hygienic food preparation and extend the lifespan of your kitchen tools. This guide from Oneweirrd provides general care and maintenance advice across our colanders, egg poachers, food domes, funnels, ice cream moulds, and kitchen scales. Please always refer to the specific instructions supplied with your individual item.
1. Colanders & Funnels: Washing & Drying
- Initial Wash: Wash new stainless steel or silicone colanders and funnels in warm soapy water before first use, and dry thoroughly with a soft cloth.
- Dishwasher Practices: Where items are labelled dishwasher-safe, place stainless steel colanders on the bottom or top rack, and place silicone funnels securely on the top rack away from exposed bottom heating elements.
- Preventing Starch & Mineral Build-up: After draining starchy pasta or rice water, rinse colanders immediately with warm tap water to prevent starchy residue from drying in the micro-perforations. For stainless steel water spots, wipe with a diluted vinegar-and-water solution.
2. Silicone Egg Poachers & Ice Cream Moulds: Temperature & Odour Care
- Light Oiling for Poachers: For easy, slide-out egg release, apply a light wipe of cooking oil or butter inside silicone poacher cups before cracking in your eggs.
- Freezer & Heat Limits: Food-grade silicone withstands typical freezer temperatures down to -20°C and boiling/baking heat up to 220°C. Never place silicone moulds over direct open stovetop flames or directly onto electric hob coils.
- De-odourising Silicone: Silicone can occasionally absorb strong food aromas (like garlic or citrus). If this occurs, soak moulds in a warm water and baking soda bath, or bake empty silicone moulds in a preheated oven at 100°C for 20 minutes to dissipate trapped odours.
3. Food Domes: Mesh Care & Acrylic Cleaning
- Fine Mesh Cleaning: Rinse stainless steel wire food covers under a warm tap and gently clean with a soft sponge and dish soap. Avoid pressing heavily against the wire mesh to preserve its dome shape.
- Acrylic Covers: Wipe clear plastic domes with a damp microfibre cloth and mild washing-up liquid. Never use abrasive scouring pads, window cleaner sprays, or boiling water on acrylic covers, as harsh abrasives can scratch optical clarity.
4. Digital Kitchen Scales: Platform Care & Calibration
- Zero-Submersion Warning: Electronic kitchen scales contain precision load cells and digital circuits. Never immerse kitchen scales in water or place them in a dishwasher. Wipe the tempered glass or stainless steel weighing platform clean using a well-wrung, lightly damp cloth.
- Flat Surface Operation: Always operate digital scales on a completely flat, rigid kitchen worktop. Soft surfaces (such as silicone baking mats or tea towels) can cushion the feet and lead to inaccurate gram readings.
- Battery Maintenance: If you do not intend to use your kitchen scale for several months, remove the batteries to prevent internal terminal corrosion from battery leakage.
5. Product-Specific Instructions
The guidance on this page is general care and maintenance advice. Capacities, heat ratings, microwave compatibility, and dishwasher suitability vary by model. Always follow the instructions and specifications provided on the relevant product page and with your item. Do not exceed stated scale load capacities or expose utensils to heat sources outside their rated temperature tolerances.
Need Product Assistance?
If you have questions about utensil dimensions, temperature ratings, or care advice, please contact our support team:
Brand Name: Oneweirrd
Business & Returns Address: 1 Weir Rd, London SW12 0LT, United Kingdom
Telephone: +44 20 8675 1343 | Email: support@oneweirrd.com
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)